Refund & Cancellation policy
Order Cancellation
• Cancellation requests must be made within 24 hours of placing the order.
• Cancellation requests may not be accepted if the order has already been processed, shipped, or is out for delivery.
• If the order has been shipped, domestic customers may refuse delivery at the doorstep.
• We do not accept cancellation requests for perishable, personalized, or customized items.
Returns & Damaged Products
• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
• Clear photos and order details must be provided for verification.
• After review and approval, we will arrange a replacement or issue a refund.
• Items must be unused and returned in original packaging.
International Returns
• International customers may request a return within 14 days of receiving the order.
• Return shipping costs for international orders are the responsibility of the customer unless the item received was defective or incorrect.
• We are not responsible for items lost or damaged during return transit.
Refund Process
• Once approved, refunds will be processed within 7–8 business days.
• Refunds will be credited to the original payment method used during purchase.
• Shipping charges are non-refundable unless the return is due to our error.
• Processing time may vary depending on your bank or payment provider.
Customs, Duties & Taxes
• International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
• We are not responsible for delays caused by customs clearance procedures.
• Orders refused due to unpaid customs charges may not be eligible for a full refund.
Non-Returnable Items
• Certain items such as perishable goods, hygiene products, personalized items, and clearance products may not be eligible for return unless defective.
Warranty Claims
• For products covered under manufacturer warranty, customers are requested to contact the manufacturer directly for assistance.
Contact Us
For any refund or cancellation related queries, please contact us at
support@aptorshop.com.
Order Cancellation
• Cancellation requests must be made within 24 hours of placing the order.
• Cancellation requests may not be accepted if the order has already been processed, shipped, or is out for delivery.
• If the order has been shipped, domestic customers may refuse delivery at the doorstep.
• We do not accept cancellation requests for perishable, personalized, or customized items.
Returns & Damaged Products
• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
• Clear photos and order details must be provided for verification.
• After review and approval, we will arrange a replacement or issue a refund.
• Items must be unused and returned in original packaging.
International Returns
• International customers may request a return within 14 days of receiving the order.
• Return shipping costs for international orders are the responsibility of the customer unless the item received was defective or incorrect.
• We are not responsible for items lost or damaged during return transit.
Refund Process
• Once approved, refunds will be processed within 7–8 business days.
• Refunds will be credited to the original payment method used during purchase.
• Shipping charges are non-refundable unless the return is due to our error.
• Processing time may vary depending on your bank or payment provider.
Customs, Duties & Taxes
• International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
• We are not responsible for delays caused by customs clearance procedures.
• Orders refused due to unpaid customs charges may not be eligible for a full refund.
Non-Returnable Items
• Certain items such as perishable goods, hygiene products, personalized items, and clearance products may not be eligible for return unless defective.
Warranty Claims
• For products covered under manufacturer warranty, customers are requested to contact the manufacturer directly for assistance.
Contact Us
For any refund or cancellation related queries, please contact us at support@aptorshop.com.
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